At SWRVN, we want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, you may return it following our return policy guidelines outlined below.

1. Eligibility for Returns:

• Items must be returned within 30 days from the date of purchase.
• Items must be unused, unwashed, and in their original condition with all tags and packaging intact.
• Items that are damaged, altered, or not in their original condition may not be eligible for return.

2. Return Process:

• To initiate a return, please contact our customer support team at info@swrvnclothing.com to obtain a return authorization.
• Clearly indicate the return authorization number on the package or return label provided by our team.
• Pack the item securely in a shipping box or envelope to ensure safe transit.
• Include the original invoice or proof of purchase inside the package.

3. Return Shipping:

• The customer is responsible for the return shipping costs, unless the return is due to a mistake on our part or a defective product.
• We recommend using a trackable shipping method to ensure the safe and timely arrival of your return.
• Please retain the shipping receipt and tracking number for reference.

4. Refund Process:

• Once we receive and inspect the returned item, we will notify you via email regarding the status of your refund.
• If the return is approved, a refund will be issued to the original payment method used for the purchase.
• Please allow 14 business days for the refund to be processed and reflected in your account.

5. Exchanges:

• We currently do not offer direct exchanges. If you need a different size, color, or style, please follow the return process to obtain a refund, and place a new order for the desired item.

6. Non-Returnable Items:

• The following items are generally non-returnable unless they are defective or damaged: swimwear, or customized items.

7. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact our customer support team immediately.
• Provide detailed information and photos of the damaged or defective item for our review.
• We will work with you to resolve the issue promptly, either through a replacement, repair, or refund.

Please note that this return policy applies to purchases made through our website. If you have any further questions or need assistance with your return, please don’t hesitate to reach out to our customer support team.

SWRVN reserves the right to update or modify this return policy at any time without prior notice.